Clients and customers are strange animals, one minute it’s all smiles and happiness, the next they are down your throat with new requests or issues with pressing the payment button.
So, how can this be avoided? We find the best way is to have a fully-fledged, binding Terms of Engagement that you send to your client along with your quote, or before you get to work. The Terms of Engagement sets out the rules by which you agree to do work for your client. It covers, how you operate, how you render your services, how (and when) payment is expected, and what extras you will charge for. It can also regulate confidentiality, intellectual property or anything else you feel is important for your business. Managing your client relationship is a crucial legal step in building a business, and a document of this nature is a great way to go about it.
We will provide you with the following:
- A telephone or personal meeting where we run you through a discussion on your Terms of Engagement to decide your client terms.
- We draft the terms of engagement, tailored to suit your needs.
- You review the agreement and send your comments back to us for feedback.
- We finalize the draft ready for signature.